Arrival Information

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Where do I check in?
You will check in at the Island Realty rental office which is conveniently located at the base of the Isle of Palms Connector at 1304 Palm Blvd. Isle of Palms, SC 29451.

When is check-in time?
Check-in time begins at 4:00 P.M. on the day of your arrival. We would like to remind you that the property may not be available for occupancy before this time, even if it is not occupied prior to your arrival. We encourage you to plan for a 4:00 P.M. check in and delay any grocery shopping or luggage drop offs until you have received the keys to your property.

What if another guest in my party arrives before me? Can they check in for me?
If another renter arrives before the reservation holder they will be able to check in provided that the unit has been cleared for check in. Please ensure that any guests who may check in, are equipped with all reservation details so that we can verify their identity. Additionally, any guest who will be checking in on behalf of the reservation holder will be required to supply a mobile telephone number and sign the check-in card agreeing to the terms and conditions of the rental agreement on behalf of the reservation holder. 

What if I will be arriving after your office closes?
If you will be arriving after office hours, please contact our office by 5:00 P.M. on the date of arrival to arrange for a lockbox. All of the lockboxes are located inside of our office and are marked "Late Arrivals" They are accessible 24 hours.

What will be included in my check-in packet?
Your check-in packet will include your entry keys or code, parking passes (if applicable), gate and pool passes or codes (if applicable), area maps, Island Realty rental information and procedures, and important rules and regulations for the Isle of Palms and Sullivan's Island.

What do I need to bring?
All rental properties come equipped with an initial set up of toilet paper, trash bags, paper towels, soap, dishwashing soap, and dishwasher detergent. These items are not replenished once they run out. You should either plan to bring extra supplies and any other paper or cleaning products you may need during your stay, or purchase them after you arrive.

How do I order linens and/or additional housekeeping services?

Please call our office to order linens or to arrange for housekeeping services. Linens must be ordered at least two weeks prior to your arrival to allow for availability and delivery. The prices for housekeeping services and linens can be found here.

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