Making guests smile.

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7 Oct 2016
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Property Management Expert Series

Today we're talking all about how to make your vacation rental guests smile!

When a guest vacations with us, we want him or her to be smiling from the very beginning of the booking process through the trip, the journey back home, and in fond memories forever. How do we at Island Realty strive to make all those smiles a reality? 

Let's start at the beginning. First, we try to make the booking process as simple and enjoyable as possible. Whether a guest browses and books on our state-of-the-art, easy-to-use website, or calls our in-house team of expert vacation planners, our goal is that he or she feels instantly excited about the impending vacation. 

We send pre-arrival information to guests before they check in to make the process go smoothly and to offer suggestions on things to do while in town. Our concierge and vacation planners can make recommendations about enhancing a guest's trip through services like pre-arrival grocery delivery and beach chair setup, or with restaurant and activity ideas.

At check-in, a guest is always greeted warmly by a member of our staff who can answer any questions, help with directions, and get the vacation started off on the right foot! 

Throughout a guest's stay, our staff is always available and willing to go above and beyond to make the vacation perfect. Whether a guest has a housekeeping or maintenance request, or simply wants to know where to get the freshest seafood in town, Island Realty has the answer. 

After departure, Island Realty still considers each and every guest a valuable member of our family. We'll keep past guests in the know with exclusive deals and discounts for their next vacation. In this way, we're extending the happiness a guest feels far past just the duration of the vacation. 

Guest happiness is of the utmost importance to us at Island Realty.