Why our in-house call center isn't going anywhere.

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26 Aug 2016
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Property Management Expert Series

At Island Realty, we attribute almost four decades of success to fully embracing market trends, while consistently providing unparalleled customer service.

To our owners, this means being upfront about the vacation rental industry, how it’s changing, and how we’re working to improve it. To our guests, it means helping them through the booking process and never charging them unnecessary fees.

Many online travel agencies (OTAs) have added a 'traveler fee' to all guests who book through one of their sites. This fee is up to 10 percent of the rental cost--up to $500 charged to guests.

It's not just self-managing owners who rely on these sites for bookings. Many of our competitors focus nearly all of their power on getting bookings through OTAs; guests are balking at having to pay this additional fee. Do you or your property manager rely on these sites? Have you seen fewer bookings? We haven’t.

We can show you the difference between a property management company that is good for now, and one that has been good for over 38 years. We recognize the importance of OTAs and we know how to use them. But we do not now, nor will we ever, rely on them to get bookings. We use our dedicated team of in-house vacation planners to help our guests get bookings at the best prices and to help our owners maximize their revenue.

Our  vacation planners offer every potential guest who calls in a personalized, friendly booking experience. But that’s not all. Our team also actively calls past and potential future guests to proactively market our owners’ properties and jumpstart the guest’s planning process.

With over 60% of our bookings being made over the phone with a vacation planner, it’s clear that guests appreciate the unparalleled customer service we provide.

It’s time for YOU to call us, too, to see what we can do for your property.

Call us at (843) 203-0911 or email collins@islandrealty.com to get started.